Woof! Dog Daycare

When you book a shuttle with us, you will receive an email(s) with your estimated pick up ETA (and drop off ETA) the evening before your service (or morning on on Mondays or after a stat holiday). When your dog is next for pick up, you will receive a 2nd email with an active tracking link to track the shuttle. You may give instructions to the shuttle staff through the link. You can meet us out front or we will knock and you can hand your dog to the shuttle staff. Please note the following requirements for shuttle service:

• Your dog must be in a properly fitted harness or collar at the time of pick up

• We will use our own leash to clip your dog, for safety reasons as owner leashes can get mucky in the van and can get tangled if they have pods, knots or different clasps on them,

• We must have a place to safely pull over or park to scoop your dog, and

• You must be available with your dog on arrival or we will require a key or code access to scoop your dog (when pick ups/drop offs are delayed, it affects every other client afterward)

When you book a shuttle with us, you will receive an email(s) with your estimated pick up ETA (and drop off ETA) the evening before your service (or morning on on Mondays or after a stat holiday). When your dog is next for pick up, you will receive a 2nd email with an active tracking link to track the shuttle. You may give instructions to the shuttle staff through the link. Please note the following requirements for shuttle service when owners are away:

• For a first time booking, owners must provide us with pick up instructions & access via a key, lockbox or keycode lock. If you live in an apartment or condo complex, we require a FOB.

• We will use our own leash for the shuttle, for the safety of your dog and the cleanliness of your personal leash,

• We must have a place to safely pull over or park to scoop your dog. Pick ups should take no more than 5 minutes. If you live in a condo complex, if you speak with the conceirge we are often granted access to their loading zone to stop.

When you book a Bus Stop Service. the windows are always the first stop (morning) and last stop (evening) on our shuttle route (see alloted times above). You will still recieve an email with the shuttle eta and a live link to track the shuttle. We will arrive at the stop and wait for 10 minutes, we will only depart early if all dogs have arrived. The stop timing is designed to ensure that owners are able to get to work, school or back home before 9am or have time to leave work, school or home after 5pm to scoop their dogs. Please note the following requirements for the Bus Stops:

• Owners must arrive within the bus stop window, we can not stay beyond the 10 minute window or it will affect all other pick ups,

• The Bus Stop must be booked or we will not make the stop.